Contact Skadi

Get in touch with our team for support, questions, or to discuss your infrastructure needs.

Get Support When You Need It

Our team is ready to help you with technical support, infrastructure planning, and any questions about our open-source cloud platform. We're committed to providing responsive, expert assistance.

📧 Email Support

For general inquiries, technical support, or partnership opportunities, reach out to our team via email.

Primary Support:
Technical Issues:
Business Inquiries:

📞 Phone Support

For urgent matters or when you need to speak directly with our team, call our support line during business hours.

Primary Support:
Emergency Line:
Support Hours:
Monday - Friday: 9:00 AM - 4:00 PM CEST
Saturday & Sunday: Emergency support only

💬 Live Chat

Get instant help through our live chat system during business hours. Our technical team is available to assist you in real-time.

Status: ● Online
Response Time: < 5 minutes

Expected Response Times

Critical Issues

< 15 minutes

System outages or major performance issues

High Priority

< 1 hour

Performance degradation or important feature requests

Standard Support

< 4 hours

General questions, configuration help, billing inquiries

Feature Requests

24-48 hours

New feature suggestions or enhancement requests

Our Support Philosophy

Transparent Communication

We provide clear timelines and regular updates on all support requests

Expert Knowledge

Our team consists of infrastructure specialists with deep expertise

Proactive Monitoring

We monitor your infrastructure 24/7 and alert you before issues arise

Documentation First

Comprehensive documentation and self-service resources available